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The telephone is widespread nowadays and people like to use it because it is very convenient in our modern life

The telephone is an important part of the communications systems. It helps us to settle a lot of questions staying at home or at the office.

There are different types of telephone calls. You can phone on business or your telephone conversations can be private when you want to speak to your relatives or friends.

You can also make a call to get information, to reserve a room at a hotel, to book a ticket or to dinner at a restaurant and so on.

In any case you have to remember some rules how to be polite over the telephone.

1. When talking on the telephone – speak clearly. Do not shout and take your cigarette out of your mouth.
2. Make your conversation with a busy person as brief as possible.
3. When calling a friend who does not recognize your voice – do not play “Guess who?” announce yourself promptly.
4. When you get a wrong number – do not ask: “What number is it?” It is a good manner to ask: “Is this two-three-four-five-six?” if not – apologize.
5. If a wrong number call comes through don’t lose your temper. Simply say: “Sorry, wrong number”, and hang up.
6. Always introduce yourself when making a call, especially if you are calling on business, e.g. “This is Mr. Volkov of the Ukrainian trade mission. Could I speak to Mr. Jones?”
7. If you have a visitor do not carry on a long chat. The best thing to do is to say you are busy at the moment and… “May I call you back in a little while?” But don’t forget to do so.

3. Answer the following questions:

1. Why do people like to use the telephone?
2. What does the telephone help to do?
3. What types of telephone calls do you know?
4. What should one remember while speaking on the phone?
5. What kind of conversation should you make with a busy person?
6. What are your actions if a person you are calling doesn’t recognize your voice?
7. What will you do if you get a wrong number?
8. If a wrong number call comes through what should you do?
9. When should you introduce yourself?
10. Suppose you have a visitor and somebody is calling you at the moment. What are your actions?

4. Fill in the gaps with the missing words:

1. We like to use the telephone because it is _________________.
2. The telephone helps us ______________ a lot of questions.
3. You can phone on _______________ or your telephone conversation can be _____________________.
4. You have to remember some ________________ how to be _________ over the telephone.
5. When talking on the phone do not ____________________ and take your cigarette out ________________________.
6. Make your conversation with a ________________ person as ____________ as ___________________.
7. When calling a friend who does not ___________________ - your voice _____________ yourself promptly.
8. When you __________________ a _________________ number it is a good _____________ to ask: “Is this two-three-four-five-six?”
9. If a wrong number call __________________ simply say: ________________ and hang up.
10. Always ________________________ yourself if you are calling _____________.
11. Do not ___________________ a long chat if you have _______________.

5. Find English equivalents of the following Ukrainian words:

Сучасне життя; вирішувати питання; телефонний дзвінок; замовити квиток; забронювати кімнату; бути ввічливим; розмовляти чітко; зробити розмову якомога короткою; не впізнати чийсь голос; відразу відрекомендуватися; телефонувати у справах; вести довгу телефонну розмову; мати відвідувача; зателефонувати у відповідь трохи згодом.

6. Read and translate the following dialogues:

1.

A: Hello!

B: May I speak to Mr. Stock, please?

A: Speaking.

B: Good morning, Mr. Stock. This is Suricov calling.

A: Good morning, Mr. Suricov.

2.

A: Hello!

B: Could I speak to Mr. Ivanov?

A: Who’s calling, please?

B: This is Brown from the Foreign Office.

A: Thank you. I’m putting you through.

I: Ivanov speaking.

3.

A: Hello.

B: Hello. David Black speaking. May I have a word with Mr. Ivanov?

A: I’ll see if he is in. (A minute later.) I’m afraid Mr. Ivanov is out at the moment.

B: Could you take a message?

A: Yes, of course.

4.

A: Three-four-five; eight-double seven-nine.

B: Can I speak to Mr. Scott?

A: I’m afraid you’ve got the wrong number.

B: Oh, sorry to have troubled you.

A: That’s all right.

5.

A: Hello. I’d like to talk to Mr. Smith.

B: I’m afraid you have the wrong number. What number were you calling?

A: I was calling 340-1907.

B: This is 340-1907. But there is no one by the name of Smith here. This is a private residence.

A: I’m sorry to have bothered you.

B: That’s quite all right.

Secretary: Perry, Ross and Company. Can I help you?

Klimenko: I’d like to speak to James Smith, please.

Secretary: James Smith? What is your name, please?

Klimenko: This is Victor Klimenko from TST Systems.

Secretary: Hold on, please. I’ll find out if he is in. (Some minutes later). I am sorry, James Smith is out now. Will you telephone him at 3 o’clock, please.

Klimenko: Thank you. Good bye.

Secretary: Good bye.

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