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At the Hotel. Today’s business life is impossible without business trips therefore without hotel service
Today’s business life is impossible without business trips therefore without hotel service. According to their accommodations hotels are divided into categories. In general there are very expensive, not very expensive, middle class and cheap hotels. Very expensive hotels are called de Luxe. To pay for luxurious suites here is possible only for oil magnates and other rich. Ordinary businessmen prefer to stay at middle class hotels. Single rooms, twin rooms or suites, all with private baths are at their disposal. In some countries breakfast is included into a hotel charge. Sometimes the charge per person may include breakfast, lunch and evening meal. Usually there is a restaurant, a bar at a hotel. Room service includes provision of soap, towels, bed-making and cleaning. In some hotels especially in this country you can find such hotel services as an information desk, car parking space, exchange operation, dentist service, hairdressing saloon, sauna and others. But you must pay for these kinds of service extra. You may pay for the hotel accommodation when you are checking in or on day of departure. Hotel accounts may be paid by cheques or credit cards or in cash. One more thing you have to remember: rooms must be vacated by 11 a.m. on day of departure. So, if you reserved a room at the hotel in advance you arrive at a hotel, greet a receptionist and introduce yourself. She checks your reservation, gives you a visitor’s book which you have to sign. Besides you have to fill in a hotel form. Then you choose the type of a room desired and specify type of breakfast which can be English or Continental. The room-clerk, gives you a key, says what floor your room is on. You thank her and go to your room. 3. Answer the following questions:
1. What kind of hotels do you know? 2. When (in what cases) did you have to stay at a hotel? 3. What rules is it advisable to remember having arrived at a hotel? 4. What facilities do you generally find in a hotel? 5. Is breakfast usually included into hotel charge? What types of breakfast can be given at a hotel? 6. What is included into room service? 7. What kinds of services can you be given by hotel clerks, a chambermaid, a laundress etc? 8. How different can the hotel service be? Are they necessary to be paid for extra? 9. Have you ever stayed in a hotel? 10. What kind of room were you in? 11. What kind of hotel room would you like to stay in? (Describe it in details). 12. What hotels are there in your town (city)? 13. Which is the best hotel in your town (city)? 14. What kinds of services were you given there? 15. What is generally included into a hotel charge per person? 16. What hotel services can one find at a large luxurious hotels? 17. How are they paid? Are they included into a hotel charge?
4. Fill in the blanks with the necessary words in brackets: 1. I’ve got ______________ (a reservation, a manager, a hotel). 2. Let the hotel __________ know well in advance the day and time of your departure (room, they, manager). 3. The clerk says he can give me _______________ on the third floor (a confirmation, a porter, a room). 4. A ask the hotel __________________ to carry my luggage to the room (form, register, porter). 5. When travelling people almost always stay at the _______________ (laundry, luggage, hotel).
Fill in the gaps with the missing words:
1. The first thing to do is _______________ a room well in advance. 2. You call ___________ ____________ when you want a meal or drinks sent up to your room. 3. Go to the ______________ ____________ and confirm your reservation. 4. According to their _______________ hotels are devided into categories. 5. Very expensive hotels are called _________________. 6. In some countries breakfast is included into ____________ ______________. 7. __________ __________ includes provision of soap, towels, bed making & cleaning. 8. You may pay for _____________ ____________ when you are checking in or on day of departure. 9. _____________ ___________ may be paid by cheques or credit cards or in cash. 10. You can find such hotel services as an ______________ _______________, _____ ___________ ____________, ____________ ____________, _________ and others. 11. Receptionist cheeks your ___________, gives you __ ______________ _______ which you have to sign. 12. You choose the type of a ____________ _____________ and specify type of breakfast which can be ______________ or ________________. 13. The _________________ ________ gives you a key, says what floor your room is on.
5. Find English equivalents of the following Ukrainian words: Забронювати номер, номер в готелі, категорія готелю, назвати (вказати) бажану категорію готелю, зупинитися в готелі, від’їхати з готелю, номер на двох, номер з ванною, плата за…, розмістити, черговий адміністратор, заповнити форму для мешканців готелю, розписатися в журналі; ділові поїздки; готельний сервіс; дорогі готелі; дешеві готелі; готельні рахунки; сауна; місце для паркування машин; операції по обміну валюти; бюро реєстрації; дати книгу для реєстрації приїжджих; звільнити кімнату до 11 години ранку; англійський (континентальний) сніданок; оформлення (у готелі); день від’їзду (з готелю); підтвердити своє замовлення; мати ключ від дверей; покоївка; номер-люкс; персонал готелю; заплатити наперед; термінове обслуговування; коридорний; праля; вибрати бажану кімнату; вказати (визначити) бажану категорію готелю. 6. Read and translate dialogues:
I. Reserving a room at the Hotel:
A: Hello. Northern Star Hotel. Can I help you? B: Yes. I’d like to reserve a single room with bathroom, for three nights, from Wednesday, the 12th of February, to Friday, the 14th of February, inclusive. A: Let me see… Yes, sir. A single room for three nights with English breakfast, is that right? B: Yes, that’s right. A: What is your name, please? B: It’s not for me, it’s for Mr. Gray. A: Could you spell it, please? B: Yes, of course. G-r-a-y. A: Thank you, sir. B: Shall I send a deposit? A: No, it is not necessary, sir. B: Thank you very much.
II. In the car: A: We are going to our office in the centre of the city. It will take us about half an hour to get there. Mr. Pospelov is waiting for you. B: What is Pospelov? Remind me, please. A: He’s our General Director. He is going to discuss with you some details of our future agreement. B: What hotel may I stay at? A: We reserved for you a single room with private bathroom at a hotel near the centre. B: That’s OK. Thank you very much.
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