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GUEST COMMENTS. 1.Is this your first visit to the Presidential Standard Hotel?

1.Is this your first visit to the Presidential Standard Hotel? 4. Which hotel facilities did you use

€ Yes € No during your stay with us? Please check the boxes:

2.How did you like the Presidential Standard Hotel? € Coffee shops

Room € Hogo’s Restaurant

€ Outstanding € Good € Fair € Gold Rush Restaurant

Service € Health club

€ Outstanding € Good € Fair € Airport Shuttle

3.How did you like the restaurants? € Swimming Pool

Food € Gift Store

€ Outstanding € Good € Fair € Newsstand

Service € Room Service

€ Outstanding € Good € Fair € Laundry Service

5.Is there any member of our staff who you would like to commend for especially high standards of service?

6. Additional comments about the Presidential Standard Hotel and its restaurant:

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Name:______________________________ Room №_____________________________________

Address_________________________________________________________________________________________________________________________________________________________

______________________________________________ Zip code__________________________

3) Phone front desk and complain about:

a no towels

b no air conditioning

c TV out of order

d room service breakfast late

e noisy party next door

f insects in the bathroom

g …………………………

4) Have you ever had to complain about something in a hotel? What happened? Were you satisfied?

Have you ever had to complain about any other type of service or product, like service in a restaurant, or food from a store?

5) Discuss:

1. How often do you stay in hotels?

2. What is the best hotel you (your friend) have stayed in? Why?

3. Do you enjoy staying in hotels?

4. What bad experiences have you had at hotels?

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