V.Which of the following are good ways of dealing with conflict in a negotiation? Discuss with a partner
1 avoid eye contact
| 6 say ‘I see what you mean’
| 2 smile a lot
| 7 find out why the other side is unhappy
| 3 sit back and appear relaxed
| 8 focus on the issues, not on personalities
| 4 stop the discussion and come back to it later
| 9 say something humorous
| 5 say nothing for a long time
| 10 speak calmly and slowly
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VI. look at the extracts from the meeting and decide whether each underlined expression is interrupting or clarifying.
1. I think July would be the best time. It’s very quiet then, isn’t it?
You mean, we don’t do too much business then? – Clarifying
2. Could I just say something? – Interrupting
3. In my opinion, we should do it department by department.
How do you mean exactly? –…………
4. We’ve contacted two companies, National Transport and Fox Removals.
Sorry, could I just comment on that, Mark? –………….
5. You know, there’s another possibility. We could get our own people to do the moving.
What? You think our transport department could do the job? – ……….
VII. Open the brackets using Present Continuous Passive.
1. Nowadays the Moon's face (examine) by scientists.
2. The economic tasks (fulfil) successfully.
3. A fixed wing aircraft (deliver) to the units.
4. The vehicle (test) for 3 month.
5. These books (sell) out fast.
6. A criminal case (investigate) for 6 weeks.
7. A composition (write) for 3 days.
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